Roaming region 1 Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Puerto Rico, Romania, Russia, San Marino, Slovakia, Slovenia, Spain incl. Balearen & Canary Islands, Sweden, Turkey, United Kingdom, United States*, Vatican City *Overseas territories are not included.

Roaming region 2 Albania, Algeria, American Samoa, Australia, Bahrain, Bosnia & Herzegovina, Brazil, Dominican Republic, Egypt, Israel, Jordan, Kosovo, Lebanon, Libya, Mexico, Montenegro, Morocco, North Macedonia, Oman, Qatar, Saudi Arabia, Serbia, Singapore, South Africa, Thailand, Ukraine, United Arab Emirates, Yemen

Roaming region 3 Afghanistan, Angola, Anguilla, Antarctica, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile, China, Colombia, Cook Islands, Costa Rica, Côte d’Ivoire, Cuba, Djibouti, Dominica, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Grenada, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Jamaica, Japan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Lesotho, Liberia, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Mongolia, Montserrat, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, North Korea, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Réunion, Rwanda, Samoa, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, South Korea, Sri Lanka, St. Vincent & Grenadines, Sudan, Suriname, Syria, Taiwan, Tajikistan, Tanzania, Togo, Trinidad & Tobago, Tunisia, Turkmenistan, U.S. Outlying Islands, U.S. Virgin Islands, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia, Zimbabwe

With our savings options, you can also travel abroad without worrying. We recommend you sign up for this directly via the ALDI Mobile app. You can sign up for additional roaming packages at any time if the included data is insufficient.

No. Conversations between ALDI MOBILE customers are only free in Switzerland.

It is not possible to change the holder to another person. If you pass your SIM card on to another person, you are responsible for any misuse (see General Terms and Conditions).

With the Smart savings options, you can take your unused data to the following month for free. Your unused data does not go lost; you can simply use it in the next month. If the option is deactivated or deleted, the data will lapse after the month in question if no new Smart option has been booked. When switching to another Smart option, you take your unused data with you. If the Smart option cannot be extended because of insufficient credit, the rollover data will lapse. Max. 100 GB per phone number can be rolled over. Roaming data excluded from the rollover.

Calls and SMS

You can continue to make calls and surf at the normal price.

Data

To spare you from high roaming costs, mobile data use abroad is automatically blocked once you have used up your included data. If you want to continue surfing, you can purchase a respective roaming data option.

Yes, you can take your existing phone number with you to ALDI MOBILE. If you log in online, you can select your current provider and enter your phone number. We will handle the entire cancellation process for you with your old provider and keep you informed of the progress until switchover.

Since March 1, 2018, the Law on Telecommunications (BüPF) has made customer identification mandatory for the registration of prepaid or postpaid customers. For this reason, you must register personally, present a valid ID card (ID, passport, residence permit) and make a short video.

You can find more information about BüPf here (DE).

Unfortunately, reservation is not possible because you will automatically be assigned a phone number. At ALDI MOBILE there is no distinction between so-called ''Golden Numbers'' and standard phone numbers.

If you purchase a product or procure a fee-based service through the ALDI MOBILE Internet page, you must provide data such as your first and last name, address, and potentially other data, because we require these data to process the contract with you. If you choose to use an online payment option, such as a credit card, when buying a product or fee-based service, payment takes place using the online payment system of the respective provider. Hereby, we are neither aware of your payment data, nor process them; we merely store information on your current and previous purchases and the contract you have concluded, such as the purchased products or procured services. Please note that when using online payment systems, the data privacy provisions of the respective provider of the online payment system additionally apply.

Services

• Maximum number of voicemail messages: 15
• Maximum length of voicemail messages: 2 minutes
• Storage duration of new/saved messages: 85 days

Forwarding to mailbox in 3 cases

• Your phone is switched off or has no reception.
• You are on a call and a second caller tries to call you.
• You refuse to accept a call.

You can reach your mailbox with the following number: 076 333 33 33

Play back or delete messages

• From your mobile phone, call your mailbox at number 076 333 33 33.
• From another phone, you can reach the mailbox at number 086 plus your mobile number 07x xxx xx xx. To listen to your messages, press the star (*) key and enter your mailbox password, followed by the pound (#) key.
• To delete a message, press 2 while listening to the message.

ALDI mailbox aborad

Outside Switzerland, call forwarding to the ALDI mailbox will be billed like a call within Switzerland.

Mailbox password

You need your password to check your mailbox from abroad or from another phone. If you do not know your password, call your mailbox at 076 333 33 33 from your mobile phone and press 9 to access the menu. Then press 4 to access the "Password" menu item. Now you can create a new password (press 1) or have your password sent to you by SMS (press 2).

Mailbox settings

Call your mailbox at 076 333 33 33 from your mobile phone and press 9 to access the menu. Here you have the following options: Change your greeting (press 1) Mailbox password (press 4) Mailbox language (press 5) Caller information (press 6).

Mailbox help

Call your mailbox at 076 333 33 33 from your mobile phone and press 0 to go to "Help." Then follow the instructions.

Time until call forwarding

Decide how long the time should be until calls are forwarded to your ALDI mailbox.

Key combination:

*61+418607xxxxxxxx (your mobile phone number) *30 (number of seconds) # Call key Example:61+4186076333333330# Call key

Possible ring time in seconds for the key combination: 5 / 10 / 15 / 20 / 25 / 30

WiFi Calling improves your mobile phone reception in enclosed spaces by using a WLAN connection.

• Better reception in enclosed spaces
• Make calls and send SMS or MMS as usual without downloading additional apps from 3rd parties
• No additional basic fees

Activating Wi-Fi calling with iPhone

Activating Wi-Fi calling with Android

With the "Contact available" service, you are notified by SMS as soon as your selected contact is available again. This service can be used with an active ALDI MOBILE mailbox.

Activate "Contact available" feature:

• Text CONTACT ON to 935.

Deactivate "Contact available" feature:

• Text CONTACT OFF to 935.

If this service is deactivated, you will no longer receive an SMS notification when your selected contact is available again.

If someone has tried to call you while there was no reception, ALDI MOBILE SMS Notify informs the caller via SMS as soon as your mobile phone is ready to receive calls again. This service can only be used with an active ALDI mailbox.

Deactivate SMS Notify:

• Text NOTIFY OFF to 935

Activate SMS Notify:

• Text NOTIFY ON to 935

Use the following button combination to forward calls via your mobile.

Forward calls when your mobile is switched off or has no reception:

• Turn on call forwarding: *62 phone number#
• Turn off call forwarding: #62#
• Query status: *#62#

Forward calls when you are on a call (busy):

• Turn on call forwarding: *67 phone number#
• Turn off call forwarding: #67#
• Query status: *#67#

Forward calls that are not accepted within 20 seconds:

• Turn on call forwarding: *61 phone number#
• Turn off call forwarding: #61#
• Query status: *#61#

ALDI MOBILE call memo is a free information service that notifies you by SMS of any missed calls if your mobile phone is turned off or currently has no reception. This service can only be used with an active ALDI MOBILE mailbox. If this service is deactivated, you will no longer receive SMS notification of all missed calls if your mobile phone is switched off or if you currently have no reception.

Turn on call memo feature:

• Text «MEMO ON» to 935

Turn off call memo feature:

• Text «MEMO OFF» to 935

You can block Premium SMS and 090x numbers in your settings at any time.

Activate Visual Voicemail

To use your Visual Voicemail on your iPhone, you can activate it automatically via SMS after you have activated your voice mailbox.

• Turn on: Text «VVM ON» to 935
• Turn off: Text «VVM OFF» to 935

Setting up Visual Voicemail

The first time you tap Voicemail, your iPhone prompts you to set the password and record a greeting.

• To record your own greeting, select the "own" option under Voicemail/Greetings.
• Tap the Record button to start recording. "Stop" ends the recording.
• If you want to use the standard greeting, select the option "Standard".

Retrieving Visual Voicemail Messages

Tap on "Phone" and your iPhone will display the number of missed calls and unheard Visual Voicemail messages.

• Select Voicemail to display the list of messages. Unheard messages are marked in the list.
• Tap a message to listen to it. Use the Pause button to pause playback and "Start" to continue playback.

Find out more about Visual Voicemail here.

The Hold call/Call waiting feature tells you when someone is trying to reach you while you are on the phone. You can hold your current call and accept the incoming call. You can also switch back and forth between both calls.

The following options are available for activating or deactivating the Hold call/Call waiting feature:

• Turn on: *43#
• Turn off: #43#

Blocking of unfair advertising

ALDI MOBILE automatically blocks the majority of unlawful calls on its mobile and landline networks, the call filter is activated by default for all ALDI MOBILE customers. For one thing, numbers reported to us by authorities (e.g., the National Cybersecurity Center NCSC) are blocked. Numbers reported to us by other telecommunications providers and by customers are also reviewed and blocked if appropriate. Numbers can also be automatically blocked if a large quantity of calls go out from a single number to numbers on a landline and/or mobile network within a very short period of time.

Besides this, ALDI MOBILE offers customers the option to activate a free additional call filter, which further reduces the number of unlawful advertising calls. Once a customer has successfully activated the additional filter, it will automatically block numbers according to a continuously updated list, which is maintained based on various criteria. Criteria include: Disregard of a starred entry in the public telephone book, calls at unwelcome times, aggressive advertising calls combined with dubious sales practices, callers who do not observe transparency requirements (such as providing their phone number) etc.

The filter does not block calls from companies that have made a commitment to comply with the Code of Honor of the Swiss Call Center Association (Callnet) or calls from authorities, such as the Federal Statistical Office.

In connection with the battle against unlawful advertising calls, it should be mentioned that there is no guarantee that all unlawful advertising calls will be filtered. For example, with spoofing, the numbers used by fraudsters are constantly changing, making it difficult to pick up on these calls. In exceptional cases, it is also possible for legitimate calls to be blocked by the filter.

To deactivate the additional call filter for reducing unlawful advertising calls, the relevant settings can be changed in the Account manager. The filter can also be activated from there at any time.

ALDI SUISSE MOBILE is a brand of ALDI SUISSE and a product of Sunrise GmbH.

Yes, the ALDI MOBILE starter set includes a 3-in1 SIM card that fits all smartphones.

Yes, you can call our Hotline to order a new SIM card. Your phone number remains the same.

Yes. You can also use Voice over LTE (VoLTE) and Wi-Fi calling with ALDI MOBILE.

With VoLTE technology, you can make calls over the 4G network, and enjoy better sound quality. No special device settings are required to use VoLTE.

To use Wi-Fi calling, you have to activate the option in your smartphone menu. Afterwards, your device will configure Wi-Fi calling automatically. If you notice that your calls drop more frequently after activating Wi-Fi calling, you should deactivate the feature again.

Outgoing calls via Wi-Fi calling are billed similarly as calls made using the mobile network. Wi-Fi calling is currently only available in Switzerland.

Activating Wi-Fi calling with iPhone

Activating Wi-Fi calling with Android

Roaming means that you are using another provider's network abroad - if you are an ALDI MOBILE customer in Germany, use the Deutsche Telekom network for example. Foreign mobile service providers charge Sunrise for this network usage.

ALDI SUISSE MOBILE offers a mobile product with a very good price-performance ratio for private customers. However, ALDI SUISSE MOBILE does not offer a product for business customers. A registration to a company is therefore not possible.

Premium services are value-added services or chargeable numbers/short numbers. These can be calls, SMS or MMS that give you specific information or entertainment services. This includes, for example, weather reports, traffic information, games or adult entertainment.

• Short numbers are, for example, 112, 118, 1414 or 1811.
• Value-added numbers are, for example, 084x or 090x numbers.

More information can be found on the official Bakom site:

SMSs and MMSs that cost more

Numbers that cost more

We recommend you contact the provider of the relevant value-added service. If you do not know which provider operates the value-added service, text INFO to the short number of the relevant value-added service provider or enter the sender here.

At ALDI MOBILE, your data will be kept secure and strictly confidential. ALDI MOBILE ensures compliance with the legal requirements in accordance with the provisions of the Federal Data Protection Act.

More info about Data protection.

Blocking of unlawful pornography – reporting suspicious content

As a provider of Internet access, we are required by law (Art. 46 Telecommunications Act and Art. 89b Telecommunications Directive) to block contents with unlawful pornographic content as directed by the Federal Office of Police (fedpol). To do so we adhere to the blacklists maintained by fedpol.

Reporting suspicion

Have you come across web content with unlawful pornography (content portraying sexual activities with children or animals or involving violence) and do you want to report this? Your report of suspicion will get to the right place the fastest if you use this link to inform the Federal Office of Police (fedpol) of the relevant content, using their reporting form.

Please note: In no case should you download the content or make screenshots. By doing so, you yourself could become liable to prosecution!

To spare you from high roaming costs, mobile data abroad is automatically blocked once your included roaming data has been used up. If you want to continue surfing, you can buy a corresponding roaming data option in your account manager.

There is no charge for receiving SMS when abroad. This does not include fee-based premium SMS.

You can check your credit in Account Manager online or via the app. Alternatively, you can use the button combination *147# + call button to check your credit directly from your smartphone.

• Online via Account manager by credit card or TWINT
• Buy prepaid cards at the ALDI SUISSE store
• About SBB vending machines

If no call or SMS/MMS is made with the phone number within 12 months, the SIM card is temporarily blocked. You then have 6 months to unlock your SIM card. After 18 months of inactivity, the connection is permanently deactivated and cannot be reactivated. The remaining credit on the SIM card expires and cannot be paid out or refunded.

ALDI MOBILE credit is valid for an unlimited period of time. However, there are rules regarding the validity of the phone number.

No, a credit transfer to other mobile providers is not possible. During the term of a prepaid contract and after cancellation of the connection, account balances can in general not be paid out. A disbursement due to deactivation of a connection is the exception. ALDI MOBILE reserves the right to charge a processing fee of CHF 50.-.

You can top up a maximum of CHF 500 per month. This limit is set for security reasons. No maximum amount is defined for prepaid card top-ups.

You can top up a maximum of CHF 100 per day online. This limit is set for security reasons. No maximum amount is defined for prepaid card top-ups.